Market Research & Customer Satisfaction Survey

Thank you for taking the time to share your thoughts with us. Your feedback helps us improve and ensure we are meeting your expectations.
Demographics
7

1) Gender of student/s

Choose
Male
Female
Boys and Girls
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2) How many years have you been a member at Jion?

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3) What age group do you or the student/s belong to?

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4) What is/are your current level in Karate?

Clear selection

5) What is your highest level of education? (Parent or Adult Student)

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6) What is your combined family income.

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7) Ethnicity

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Market Understanding
6

1) What was your primary reason for enrolling in Karate? (Select all that apply)

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2) Which of the following words resonate with you? (Select all that apply)

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3) Were there any other reasons that influenced your decision to choose karate over other activities?

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4) Did any specific aspects of Jion Martial Arts influence your decision to enroll here?

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5) Select the TWO most important characteristics a black belt signifies to you?

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6) How important is it that YOU or YOUR CHILD achieves their black belt

Choose
1. Not important at all. I just want to train.
2. It would be a great accomplishment
3. It's important
4. Its very important
5. Its a non-negotiable
Clear selection
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Overall Satisfaction
9

1) On a scale of 1 to 5, how satisfied are you with your experience at Jion Martial Arts?

Choose
1 Not satisfied.
2 Not sure.
3 Satisfied but need more.
4 Very satisfied and will recommend Jion.
5 Extremely satisfied and believe everyone will benefit from doing karate. Will recommend and promote Jion.
Clear selection

2) What do you enjoy most about being part of Jion Martial Arts?

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3) Is there anything you feel we are doing exceptionally well?

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4) Do you believe you or student can defend yourself.

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5) Do you think Jion concentrate enough on Self Defence?

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6) On a scale of 1-10 how important is competition to you?

Choose
1
2
3
4
5
6
7
8
9
10
Clear selection

7) On scale of 1-10 how important do you think competition participation is to the development of our students?

Choose
1. A waste of time.
2.
3. Not Important at all
4.
5. I'm indifferent
6. I see some benefits
7. Competing students do better in general
8. Very important
9. Huge benefits to students development
10. Essential as I noticed from experience
Clear selection

8) On a scale of 1-10 how important is it that we have social events?

Choose
1
2
3
4
5
6
7
8
9
10
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9) We aim to provide the best possible training experience for all our students. While Sensei Dirk is the main instructor, we also have additional instructors assisting with some classes. To help us improve our offerings, we’d love your feedback: Do you feel comfortable learning from other instructors in addition to Sensei Dirk?

Clear selection
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Meeting Expectations
2

1) Have You/Your child shown noticeable improvement in the areas you hoped for when joining (e.g., discipline, confidence, fitness)?

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2) Do you feel the classes are meeting your expectations for quality and structure?

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Suggestions for Improvement
3

1) Is there anything you feel could be improved about our classes, schedules, or communication?

Clear selection

2) Are there additional programs or services you would like us to offer?

Clear selection

3) If you could change one thing about Jion Martial Arts, what would it be?

Clear selection
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Pricing Strategy
3

1) Do you feel that the current pricing of classes at Jion offers value for money?

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2) How does the pricing of Jion compare with other martial arts schools you have considered?

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3) Do you spend money on any of the following on a monthly basis?

Clear selection
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